Gift Card FAQs

Leatherology gift cards are delivered by email, never expire, and can be used on anything at leatherology.live. Below are answers to the questions we hear most. Ready to send one? Shop Leatherology gift cards.

Buying and sending a gift card

How do Leatherology gift cards work? Choose an amount and complete your purchase at checkout. We email the gift card to your recipient — either right away or on a date you choose — along with your personal message and instructions for redeeming it. The recipient enters the code at checkout to apply the balance to an order.

How long does it take to receive a gift card after purchase? In most cases you can view your gift card and its order receipt immediately. In some instances payment processing takes up to 4 hours, which delays your access to the card.

What does the recipient receive? Your recipient receives an email about their gift, sent either immediately or at the time you specified when adding the card to your cart. The email includes the gift card code, your personal message, and details on how to redeem it.

Can I cancel or edit a scheduled gift card delivery? If you scheduled your gift card for a future date and need to make a change, please reach out to our Customer Care team as soon as possible.

Redeeming your gift card

How do I redeem my Leatherology gift card? Gift cards are redeemable online at leatherology.live only. Enter your gift card code during the payment section of checkout to apply it to your order.

How do I check my Leatherology gift card balance? Enter your gift card code during the payment section at checkout to see your remaining balance.

Do Leatherology gift cards expire? No. Your virtual gift card has no expiration date, and no inactivity or service fees apply.

Does the full value have to be redeemed at once? No. If your order subtotal is more than the gift card amount, the full balance applies to your order total. If your subtotal is less than the balance, the remainder stays on your gift card for next time.

Can I use a gift card with another payment method? Yes. If your order total exceeds your gift card balance, you can pay the difference with another payment method at checkout.

Can I use more than one gift card on an order? Yes. Apply as many gift cards as you have codes for to your cart at checkout. You can also combine multiple gift cards into a single balance under the My Gift Cards tab in your account.

Why isn't my gift card code working? Check that the code is entered exactly as it appears, with no extra spaces. If it still doesn't apply, reach out to our Customer Care team and we'll help sort it out.

What if I lose my gift card code? Please treat gift cards like cash. If you lose your code before redeeming it, contact our Customer Care team right away.

Refunds, fees, and restrictions

Can I return a Leatherology gift card? No. Gift cards are non-refundable and are not eligible for return or exchange. For everything else, see our returns policy.

Can gift cards be redeemed for cash? No. Gift cards cannot be redeemed for cash except where required by law, and they cannot be used to buy other gift cards.

Can I add value to an existing gift card? No. Gift cards cannot be reloaded. Each card carries a fixed value, and any unused balance stays available for future purchases.

Are there any fees? No. We charge no processing or maintenance fees when you buy a gift card, and none against an unused balance.

Can I use a coupon code to buy a gift card? No. Coupon codes and discounts of any kind do not apply to gift card purchases.

Can gift cards be used on corporate orders? No. Gift cards cannot be applied to corporate orders. Corporate clients are welcome to purchase gift cards, but cannot use them to pay for a corporate order.

Still need help?

Our Customer Care team is happy to help with anything gift card related. Call 1.800.818.4478 or get in touch here.

Looking for the fine print? Read the Leatherology Virtual Gift Card Terms & Conditions.

Leatherology Virtual Gift Card Terms & Conditions

The following Leatherology Virtual Gift Card Terms and Conditions ("Agreement") describes the terms and conditions that apply to the use of Leatherology Virtual Gift Cards ("Cards") issued in the U.S. and internationally. This Agreement is between you, the Cardholder, and DC International, Inc ("DCI"). By purchasing, accepting, or using your Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use, or accept the Card.

1. Changes to Agreement
DCI reserves the right to change this Agreement from time to time at its discretion. Changes may be communicated by any reasonable means, including by posting the revised version of this Agreement at leatherology.live. Your continued use of the Card after changes are posted constitutes your acceptance of those changes.

2. About Your Card
Cards are issued by DCI, the affiliated parent of Leatherology, and are authorized for sale and redemption online at leatherology.live. DCI is responsible for the operation and maintenance of the Card program and is the sole legal obligor to the Cardholder. Leatherology and its affiliates and related entities bear no responsibility or liability for the use or malfunction of any Cards, and you hereby release Leatherology and its affiliates and related entities (other than DCI) from any and all liability or claims arising in connection with the use of the Cards.

Leatherology Virtual Gift Cards can only be purchased online at leatherology.live. There are no other authorized retailers of Leatherology Virtual Gift Cards.

3. Balance Inquiry
You can check your Card balance by entering your code during the checkout process. The balance displayed is an estimate. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the adjustment is delayed.

4. Expiration
Leatherology Virtual Gift Cards do not expire. No inactivity or service fees apply. DCI reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check, pricing error, or other failure of consideration.

5. Redemption
Cards are redeemable for merchandise purchases online at leatherology.live only. Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Card.

6. Refunds, Cancellations, or Exchanges
Cards are non-refundable and not eligible for cancellation or exchange.

7. Lost, Damaged, or Stolen Cards
Please treat your Card like cash. If your printed Card or digital code is lost, stolen, or malfunctioning, contact our Customer Care team immediately at 1.800.818.4478.

8. Limitation of Warranties
DCI and its affiliates make no representations or warranties of any kind, whether expressed or implied, regarding the operation of the website, its information, content, availability, or shipping.

9. Limitation of Liability
In the event that a Card is non-functional, your sole remedy, and our sole liability, shall be the replacement of the Card. If a Card is priced incorrectly on our website, we will notify you of the correct pricing via email and give you the option to proceed at the correct price or cancel the order. DCI reserves the right to cancel a Card order due to pricing or other errors, or to refuse an order for any reason it deems reasonable.

10. Fraud
DCI reserves the right to refuse to process an order for a Card or honor a Card redemption where DCI suspects the Card was obtained fraudulently.

11. Choice of Law/Forum Selection
Where this Agreement permits the parties to litigate in court, this Agreement shall be governed by and construed in accordance with the laws of the State of Texas, excluding its conflict of law rules. You expressly consent and agree to submit to the exclusive jurisdiction and venue in Texas.

12. Severability
The provisions of this Agreement are intended to be interpreted in a manner that makes them valid, legal, and enforceable. If any provision is found to be partially or wholly invalid, illegal, or unenforceable, it shall be modified or restricted to the extent necessary to render it valid, legal, and enforceable. Such modification may be made unilaterally by DCI or by an arbitrator or court of law. If a provision cannot be modified or restricted, it shall be excised from this Agreement without affecting the validity, legality, or enforceability of the remaining provisions.